Shipping
1 DAYOut the door in one business day, from California.
Orders placed before 2pm Pacific on a business day are packed and handed over the same day. Everything after that goes out the next one. Every order is tracked, and the number reaches you by email the moment the label is scanned.
From your tap to your door
What happens after you order
No warehouse, no third party sitting on your box for four days. Orders are packed by hand where they are made.
- Minute 0 Order confirmed A receipt lands in your inbox straight away. If it does not, check spam and write to us, because that usually means a typo in the address.
- Day 0 or 1 Packed by hand Your colorway is checked, wrapped and boxed. Before 2pm Pacific on a business day it goes out the same day, otherwise the next one.
- On dispatch Tracking sent An email arrives with a live tracking number the moment the carrier scans the label. Weekends and public holidays are not business days.
- Then Delivered Domestic orders typically arrive in two to five business days. International depends on your country and its customs office.
Destinations
Twenty eight countries
Rates are calculated at checkout from your address and shown in full before you pay. International orders may attract import duties or taxes on arrival, which are set by your country and are the recipient's responsibility. We do not mark parcels as gifts.
Which countries do you ship to
Australia, Austria, Belgium, Canada, Czechia, Denmark, Finland, France, Germany, Hong Kong, Ireland, Israel, Italy, Japan, Malaysia, Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, United Arab Emirates, United Kingdom and the United States.
My tracking has not moved
Carriers often scan a parcel into their network a day after they collect it, and international parcels can sit silent while they clear customs. If nothing has changed after five business days, write to us and we will chase it.
Can I change my address
If the order has not shipped, yes. Email contact@cantarasupply.com immediately with your order number. Once a label is printed the address is locked by the carrier.
What if it arrives damaged
Photograph the box and the case and send both to contact@cantarasupply.com within seven days of delivery. A replacement goes out and the return postage is on us.
What if it never arrives
If tracking shows delivered and it is not with you, check with your neighbours and building first, then write to us. If tracking shows the parcel lost in transit, we replace it.
After it arrives
Kept for life, or sent back whenever.
A lifetime replacement guarantee, and returns with no deadline on them.
Read the returns policy