Returns
FOREVERChanged your mind? Send it back. There is no deadline.
Most brands give you thirty days. Some give a hundred. We do not run a clock at all. If the case is unused and in its original packaging, it can come back to us whenever you decide, for as long as you own it.
The conditions
Three conditions. That is the whole policy.
We accept
Unused cases, in original packaging, with no marks on the Alcantara
Any colorway, any size, any order, no matter how long ago
Returns from the original purchaser, on the original order
We cannot accept
Cases that have been fitted to a phone and carried
Cases without their original packaging
Items bought from anyone other than us
Return shipping is paid by you unless the case arrived damaged or we sent the wrong item, in which case it is on us.
How the refund reaches you
Card first, credit after. Both are permanent.
Card networks stop accepting refunds against an old charge after roughly four months. That is their rule, not ours, so past that point the money comes back a different way. It always comes back.
- Any time You write to us Email contact@cantarasupply.com with your order number. A real person reads it the same day and sends you the address.
- Within 120 days Refunded to your card Once the case arrives and we confirm it is unused, the full amount goes back to the card you paid with, usually inside three business days.
- After 120 days Refunded as store credit Same amount, issued as a credit code that never expires and can be spent on anything we sell, including things we have not launched yet.
Is there really no deadline
There is no deadline on making the return. The only thing that changes with time is the form the money comes back in: to your card within 120 days of the order, as store credit after that. Both are for the full amount you paid for the item.
What counts as unused
The case has not been fitted to a phone and carried. The Alcantara has no marks, no compression in the nap, and no residue. We photograph every return on arrival.
What if my return is declined
We send it straight back to you at our cost and tell you why, with the photograph. We never keep both the item and the money.
How do I start one
Email contact@cantarasupply.com with your order number and say you would like to return it. You do not need a reason. We reply with the address the same day.
Was the shipping refunded too
The item is refunded in full. Shipping you paid to receive the order is not refunded, and return postage is yours unless the case arrived damaged or we sent the wrong thing.
No clock
The last case you will ever buy. And if it is not, send it back, whenever.
Unused, original packaging, original purchaser. That is all we ask.
See the lifetime guarantee